Pioneer Valley Hospital welcomes families and friends to visit with patients at the hospital. We understand that having loved ones nearby can improve healing and help facilitate better care.

Visiting Hours
General Visiting Hours
General visiting hours are from 8:00 a.m. to 8:00 p.m. daily. Extended visiting hours may be arranged at the discretion of the patient's physician and the nursing supervisor. Visitors may be asked to leave a patient's room during tests and treatments.

Intensive Care Visiting Hours
Special visiting hours are in place for patients in the Intensive Care Unit from 10:00 a.m. to 7:00 p.m.  We kindly ask that visitors are limited to two at a time inside ICU patient rooms unless special arrangements have been made with the patient's nurse. Comfortable waiting areas are provided nearby.  When visiting patients please follow these guidelines:

• Only immediate family members or significant others are allowed to visit in the ICU
• Due to increased risk of infection, children under the age of 12 are not allowed to visit
• Please limit visits to 10 -15 minutes
• To protect the privacy of all of our patients, please do not visit in the ICU hallways

Women's Center Visiting Hours
Flexible visiting hours are available in our Women's Center for families awaiting the birth of a baby. 

Visitor Parking
Free parking is located near all of the hospital entrances. The main entrance offers a convenient covered pull through area for patient drop off and pick up.

Visitor Waiting Areas
The hospital provides spacious and comfortable lobbies and family waiting areas throughout the facility. The surgery family waiting area provides coffee, juice and pastry service. Vending machines offering a wide range of snack foods are located in all other family waiting areas.  Wireless Internet access is available through out the hospital for access in family waiting areas, patient rooms, and the Crossroads Cafe.

Dining
Our Crossroads Cafe is located on the first floor, directly south of the main lobby, is open daily and provides a wide range of healthy selections for breakfast, lunch and dinner, including daily hot entrees, a salad bar, selections from the grill and a variety of desserts.

Breakfast   7:00 a.m. - 10:30 a.m.
Lunch  11:30 a.m. - 2:00 p.m.
Dinner:   4:30 p.m. - 7:00 p.m.

Gift Shop
Our gift shop is located in the main lobby and is open Monday through Friday, 8:00 a.m. to 5:00 p.m.  The shop is closed on all major holidays. The gift shop offers an assortment of gifts, flowers, magazines, candy and beverages.